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What shipping methods are available?
We offer free standard shipping across Australia for orders over $90, and free express shipping to New Zealand for orders over $90.
If you'd like your Australia order a little sooner, you can also upgrade to express shipping at checkout.
How can I track my order?
As soon as your order is on its way, we’ll drop you an email with a shipping confirmation notice and your tracking number.
A little note: you might not see tracking updates when your items are journeying between depots (think Brisbane/Sydney to Perth), but rest assured, they’re en route to you.
How quickly will my order arrive?
Our warehouse is located in Melbourne, VIC, and we ship using Australia Post and CouriersPlease. Delivery times depend on where you are in Australia, but we always aim to get your order to you as quickly as possible.
Dispatch time
Orders placed before 11am (Melbourne time) are dispatched the same business day.
Orders placed after 11am will be dispatched the next business day.
Express Shipping
Australia wide: 1–3 business days
(Most major cities arrive in 1–2 business days)
Standard Shipping (estimated)
Victoria
Melbourne Metro: 1–3 business days
Regional VIC: 2–4 business days
New South Wales
Sydney Metro: 2–3 business days
Regional NSW: 3–5 business days
Queensland
Brisbane Metro: 2–4 business days
Regional QLD: 3–6 business days
Far North QLD: 5–7 business days
South Australia
Adelaide Metro: 2–4 business days
Regional SA: 3–5 business days
Western Australia
Perth Metro: 4–6 business days
Regional WA: 6–10 business days
Tasmania
Metro areas: 3–5 business days
Regional TAS: 4–6 business days
Northern Territory
Darwin: 4–7 business days
Regional NT: 6–10 business days
New Zealand
Express Shipping: 2–4 business days
Please note these are estimated delivery times and may vary slightly during busy periods or due to courier delays.
Where do you ship packages from?
All Tweetycam orders are shipped from our warehouse in Melbourne, Australia.
Are we shipping worldwide?
At the moment, we’re only delivering to Australia and New Zealand.
What should I do if I've never received my order?
We're sorry to hear that! If you've already checked your tracking and still can't locate your delivery, please reach out to us at support@tweetycam.com.au. If you've already been in contact with your courier, please share any relevant correspondence when you email us. It'll help us resolve things as quickly as possible for you.
What if I decide to cancel or make changes to my order?
We always aim to process orders quickly, so if you need to make changes, it's best to get in touch with us right away at support@tweetycam.com.au.
While we can't always guarantee changes once your order has been processed, we'll do our very best to help. If adjustments aren't possible, you're welcome to check our return policy for guidance on returning the item.
I placed an order using my old address. Can I reroute my delivery?
Please contact us at support@tweetycam.com.au as soon as possible with your order number and correct delivery address. We'll do our best to update it before your order is dispatched.
Once an order has been shipped, we may not be able to redirect it. But please do reach out and we'll see what we can do!
I forgot to add an item to my order. Can I update it?
Unfortunately, we're unable to add items to an order once it's been placed. We'd recommend placing a new order for the additional item separately.
If your new order qualifies for free shipping and you'd like us to coordinate dispatch, get in touch at support@tweetycam.com.au and we'll do our best to help.
I want to remove an item from my order. Can I do that?
If you'd like to remove an item from your order, please contact us immediately at support@tweetycam.com.au with your order number. We'll do our best to update your order before it's dispatched, but we can't guarantee changes once processing has begun.
What happens if no one is home to receive my delivery?
If there's no safe place to leave your item, our delivery partner Australia Post will take it to your nearest Post Office. You'll have 10 business days to collect it before the item is returned to sender.
Please note that failing to collect within this window may result in a re-delivery fee, which will need to be paid before your order can be resent.
What is your return policy?
You can learn more about our returns and refund policy by clicking here.
What should I do if my product arrived damaged/ defective?
If your product has arrived damaged or defective, just email us at support@tweetycam.com.au with your order details and a thorough description of the damage or defect at your earliest convenience.
We may also require photos of the damaged items. Rest assured, one of our talented customer support assistants will promptly reach out to guide you through the resolution process.
Who pays for the return shipping in case of warranty?
Tweetycam will take care of the return postage expenses for warranty claims.
How-to
Step-by-step videos and guides to help you get the most out of your Tweetycam products.